The outsourcing management services that we provide fall into the following broad categories:
- Governance Management
- Contract Management
- Service Management
- Financial Management
- Transition Management
- Capacity Planning
- Technology Procurement
- VOIP communication solutions
- Outsourcing Engagement Consulting
- Data Center Consolidation Service
Effectively managing these areas of an outsourcing agreement will help ensure its success, and will avoid problems that traditionally plague these arrangements, such as incorrect billing, poor service levels and unmanaged scope expansion. These problems can become more acute when a client engages in multiple outsourcing agreements involving multiple business processes.
Like an outsourcing provider, we also employ a service level agreement to measure our effectiveness.
Offshore Outsourcing
We have a great deal of experience assisting clients in establishing offshore outsourcing agreements. Our consultants understand how these deals are structured, and more importantly, how to make this type of outsource a success within our client’s firm.
Offshore suppliers are beginning to diversify their service offerings. Offshore vendors now provide data center and infrastructure services in addition to the application, help desk, and business process outsourcing (BPO) services they have traditionally provided. Some of these offerings introduce new problems and risks. We understand these issues and can help our clients properly structure these arrangements, as well as help manage the offshore-supplied software products and services throughout the entire product lifecycle.
We provide a number of consulting services in addition to our outsourcing management services. We also provide outsourcing engagement consulting to assist clients with the process of outsourcing one of their functions. In addition to that we also provide data center consulting services to assist clients with consolidating and rationalizing their data centers, help desks, and other information technology assets.
Outsourcing Management Services will provide additional outsourcing consulting services to help ensure the success of outsourcing with our client. The outsourcing engagement consulting we will provide, includes:
- Assisting the client with structuring an outsourcing arrangement
- Defining the service to be outsourced
- Engaging sourcing suppliers in the bidding process
- Collecting information that will be required by the supplier
- Managing the supplier selection process
- Assisting with contract negotiation
With our outsourcing consulting services, we will guide our client through the entire process of engaging an outsourcing supplier - from defining the outsourced function all the way through to contract signing.
Medilexis consulting Medilexis will also identify and implement initiatives that will reduce overall outsourcing charges. Such services are provided during contract negotiations as well as after contract effective date. We will assist negotiating the outsourcing contract for optimal savings. We will also identify savings opportunities after the contract has been signed
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